We Are Listening
We want to provide you with a listening and responsive service. Please send us your comments and we will do our best to respond to them positively. Listed below are some of the actions we have taken following your comments and requests:
Q. Mrs S of Crawley complained that there were insufficient litter bins in the building.
A. We increased our provision and also ensured that we included two recycling bins as part of the scheme.
Q. Mr K of Horsham felt that there was not enough lighting in the cinema screens to see where seats were.
A. We installed step and number lighting at the end of each row which was not part of the recent refurbishment.
Q. One of our more recent comments stated that the “selection of postcards could be better” in our shop.
A. As a result of this, more postcards have since been ordered to provide a broader variety for our customers.
Q. Mrs M was concerned that the pottery created on the one day children's course didn't last very long and felt that the children needed more help in making pieces that were better constructed.
A. Arts Development reduced the number of children attending each course so that the tutor could spend more time with each of them. However, as the workshop is always popular, extra workshops were added in the holidays.
Q. Mrs L's son attended a model making course but felt that the material used didn't have enough time to dry and the models were taken home incomplete.
A. Arts Development changed the structure of the workshop so that it was 2 half days, set 2 days apart giving the work time to dry before adding the finishing touches during the second session.
If you would like to comment on our customer care standards, please contact The Marketing and Events Manager, Community Development and Leisure Services Directorate on (01403) 215153 or email firstname.lastname@example.org