ONLINE COMPLAINTS FORM

A complaint is an expression of dissatisfaction about Horsham District Council’s action or lack of action or about the standards of a service, whether the action was taken or the service provided by the Council itself or a person or body acting on its behalf. If you would like to make a complaint, please complete and submit the form below.

For details about how to provide alternative forms of feedback, please see our guide about how to make comments, compliments and complaints.

All complaints will be investigated even if they are made anonymously. However if you would like a response please provide your contact details.

Complaints Form
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If there is anything which makes it difficult for you to use our service, for example, if English is not your first language or you have a disability, please use the box below to tell us how we might help you.
If you would like any further information on the Council's services, please use the box below.
If you have an electronic document to support your complaint, for example, a letter from the Council, please send these with this form. Please tick the box if you would like them returned to you.
Please note that for the purposes of the Data Protection Act 1998 the information which you give may be used for any of the Council's statutory purposes particularly for the improvement of its services to the public. You may apply for a a copy of the information held about you by writing to the Council's Data Protection Officer.

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