LOCAL GOVERNMENT OMBUDSMAN REPORTS
Unfortunately, sometimes things can go wrong which affect the standard and level of service we provide. When this happens we want to hear about it.
The Council has introduced a new procedure for handling comments, representations, criticisms of policy and formal complaints to ensure that your comments help us improve.
Do you want to make a comment or suggestion?
Forms to help you pass comments and suggestions or to complain are available at the back of the procedure document. Copies of the forms can be found on the Complaints area of this site. These can be printed out, completed and posted to the freepost address given on the form.
If you have used the Complaints Procedure and are still not satisfied you may be able to refer your complaint to the Local Government Ombudsman. The Local Government Ombudsman investigates complaints of injustice by maladministration. Generally, maladministration means that we have done something the wrong way, done something we shouldn’t have done, or failed to do something we should have done.
The Ombudsman can be contacted at:
Local Government Ombudsman,
P O Box 4771,
Coventry
CV4 0EH
Telephone: 0845 602 1983
Email: advice@lgo.org.uk
Text: 0762 4804323
Report of the L.G.O. on a complaint of Injustice
Report of the L.G.O. on a complaint of Injustice (104kb)
Reference 03/A/11148 a report following investigation into a complaint against the Council. Report date January 2005.The Local Government Ombudsman found that injustice had been caused by maladministration on the part of the Council.
Annual Letter from the Ombudsman 2007/8
Annual Letter from the Ombudsman 2007/8 (105kb)
Annual letter and statistics from Local Government Ombudsman about complaints made and determinations during 2007/8
Local Government Ombudsman Statistics for 2007/8
Local Government Ombudsman Statistics for 2007/8 (69kb)
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Annual Letter from the Ombudsman - 2006
Annual Letter from the Ombudsman - 2006 (108kb)
Annual letter and statistics from Local Government Ombudsman about complaints made and determinations during 2006/7
Annual statistics: complaints and determinations 2005/6
Annual statistics: complaints and determinations 2005/6 (70kb)
Annual statistics from the Ombudsman detailing the number of complaints made and determinations reached.
Interpretation notes to the Ombudsman's statistics
Interpretation notes to the Ombudsman's statistics (90kb)
Notes to assist interpretation of the local authority statistics 2008 are shown on this page