CUSTOMER SERVICE CHARTER
Horsham District Council provides a wide range of local services and deals with tens of thousands of enquiries from the public every year. This customer service charter tells you how you should expect to be treated if you get in touch with us. If we don’t meet these standards, please let us know (you can do this at the end of this leaflet).
The Standard of service you can expect from us
We will:
- Identify ourselves giving our name where appropriate (with identification badge). Our councillors will also be available on request to meet their constituents
- Aim to acknowledge you straight away and deal with you punctually if you visit us in person, seeing you within 10 minutes of your arrival. There might be certain occasions when this is not possible.
- Treat all of our customers equally, considerately and in a friendly and professional way
- Welcome and invite your comments and suggestions
- Take your comments and complaints seriously
- Try to put things right if we make a mistake
- Let you know if there's a delay in coming back to you with an answer to your question
- Be able to provide, on request, information in a suitable format, for example for those who are visually impaired or whose language is not English. Further details are available by calling 01403 215549
- Keep the public informed about what the Council is doing (in the local media, on this website and in the public information we provide)
We deal with a wide range of services and will do our best to help you. We will treat you with courtesy and respect and ask that you treat Council staff in a similar way.
Download Our Customer Service Charter
Download Our Customer Service Charter (145kb)
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