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Test and Trace Self-Isolation Support Payment

The Test and Trace Self-Isolation Support Payment is a £500 payment for people on low incomes who are unable to work because they must self-isolate. The scheme is for individuals who have received a notification to self-isolate from NHS Test, Track and Trace with a unique 8 digit identifier number and are eligible under the scheme criteria.

To get the payment, you must meet all of the following criteria:

  • You have been notified to self-isolate by NHS Test, Track and Trace on or after 28 September or you have been identified as a close contact by the NHS COVID-19 App from 10 December 2020 and
  • You have a unique 8 Digit number provided by the NHS Test & Trace
  • You are employed or self-employed, and
  • Are unable to work from home and will lose income as a result, and
  • are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit, and
  • you are making the claim within 14 days of the last day of your self-isolation

If you qualify, you will be entitled to £500. This will be paid in a lump sum.

The scheme will run until 31 January 2021.

This scheme is run by Local Authorities on the Government's behalf. The Government are making regular changes to guidance issued to Local Authorities and we will update this page in accordance to changes made.

Apply for a payment

You can apply for a payment online. A telephone application process will also be available.

To make your claim you will need to have the following evidence available

  • your unique 8 digit ID number as provided by the NHS Test Track and Trace notification
  • your National Insurance number
  • your full name
  • your date or birth
  • your contact telephone number and email address
  • evidence of the benefits you receive and how much you get
  • evidence of your employment including your employer contact details
  • evidence of your bank statements clearly identifying your account details / name and address

We will accept scans, photographs, screenshots and downloads of documents. Once you have all your documents, please click the button below to apply.

Apply for a payment

When will I be paid, and will it be taxed?

You will receive the payment via BACS transfer. We will send the payment within 3 days of your verified claim.

The payment will be for £500 and is subject to tax, but you will not be taxed at the point of payment. Instead, you will be contacted by Her Majesty's Revenue and Customs (HMRC) at a later date.

Applicants who are overdrawn

We will support customers in offering advice so this payment is not used by the bank to clear any overdraft due. Please email TestTrace.NBC@northampton.gov.uk for further details.

Can I make multiple claims if I am asked to isolate multiple times?

A claim can be made for each period of self-isolation required. All eligibility criteria must be met and supporting evidence provided.

I do not receive benefits, but I am on low income, self-isolating and struggling financially. What help can I receive?

If you are not receiving one of the qualifying benefits but are on a low income and self-isolation will cause you hardship you may still be entitled to a Discretionary Award Payment.

Eligibility for a £500 Test and Trace Discretionary award:

  • You have been notified to self-isolate by NHS Test, Track and Trace on or after 28 September or you have been identified as a close contact by the NHS COVID-19 App from 10 December 2020, and
  • have responded to messages received from NHS Test and Trace (which will have been received via a combination of email, text, letter or phone call) in which you provided your contact details and where you have tested positive, the details of your contacts and
  • You have a unique 8 Digit number provided by the NHS Test & Trace
  • You are employed or self-employed, and
  • Are unable to work from home and will lose income as a result, and
  • Are suffering exceptional financial hardship as they are unable to work be because of a limited income or no recourse to public funds. You must be able to evidence you are suffering hardship to be eligible, this must be shown at the time of making the application, and
  • you have made a claim within 28 days of the first day of your self-isolation

To make your claim you will need to have the following evidence available:

  • your unique ID 8 Digit number as provided by the NHS Test & Trace
  • your national insurance number
  • your full name
  • your date or birth
  • your contact telephone number and email address
  • Your last two months bank statements clearly identifying your account details / name and address and all transactions for all bank accounts and savings you and your partner hold
  • evidence of your employment including your employer contact details
  • recent proof of employment (most recent payslip), contract of employment or letter from your employer detailing your loss in earnings, or, if you are self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact for both you and your partner.
  • evidence of your bank statements clearly identifying your account details / name and address. This must be less than 3 months old

Apply for a payment

Further guidance

For further guidance, including helping others apply, appeal rights and backdating payments, visit the Guidance notes: Test and Trace Self-Isolation Support Payments webpage.

Privacy Notice: COVID-19 Self-Isolation Support Payments

GOV.UK: Claiming financial support under the Test and Trace Support Payment Scheme

NHS UK: How can I apply for the NHS Test and Trace Support Payment if the NHS App has told me to self isolate?