Test and Trace Self-Isolation Support Payment

If you are told to self-isolate by NHS Test and Trace because:

  • you have tested positive for COVID-19
  • you have been in contact with someone who has tested positive and you are not fully vaccinated against COVID-19

You may be entitled to some financial support during your self-isolation period. This is to support people on low incomes who are unable to work from home and will lose income as a result.

This scheme is run by Local Authorities on the Government's behalf. The Government are making regular changes to guidance issued to Local Authorities and we will update this page in accordance to changes made.

Main scheme payment

Eligibility for a £500 Test and Trace Support Payment is restricted to people who:

  • have been told to self-isolate by NHS Test and Trace because they have tested positive for COVID-19 or they have been identified as a close contact of someone who has tested positive, and are not fully vaccinated
  • Have fully engaged with NHS Test and Trace to provide any legally required information, such as details of their close contacts
  • Have been provided with a unique 8 Digit ID provided by the NHS Test & Trace
  • are employed or self-employed
  • are unable to work from home and will lose income as a result
  • are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, Income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit

Discretionary payment

We can make a £500 discretionary payment to individuals who:

  • have been told to self-isolate by NHS Test and Trace because they have tested positive for COVID-19 or they have been identified as a close contact of someone who has tested positive, and are not fully vaccinated
  • Have fully engaged with NHS Test and Trace to provide any legally required information, such as details of their close contacts
  • are employed or self-employed
  • are unable to work from home and will lose income as a result
  • who are not currently receiving Universal Credit, Working Tax Credit, Income-based Employment and Support Allowance, Income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit
  • who are on low incomes and will face financial hardship as a result of not being able to work
  • Have been provided with a unique 8 Digit ID provided by the NHS Test & Trace

These include:

  • in receipt of Council Tax Reduction or Child Tax Credit and therefore has already demonstrated the need for support prior to this additional loss of income, or
  • have an Attachment of Benefit, Attachment of Earnings, debit relief, or County Court Judgment that already demonstrates the need for financial support prior to this additional loss of income, or
  • have less than £8000 in capital, and
  • have gross earnings less than £20,000 as a single person or £40,000 as a couple who are married, civil partners or live together as partners, and
  • is liable to make rent payments under a formal agreement or mortgage payments for the home they live in, or
  • has demonstrated other debts and/or rent arrears that demonstrate the need for financial support prior to this additional loss of income, or
  • have other members in the family household that are also self-isolating and receiving a loss in income, demonstrating an overall hardship to the family household

Parental or guardian payment

Eligibility for a £500 parent or guardian Test and Trace Support Payment is restricted to people who:

  • are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period.
  • a child or young person is:
    • is aged 15 or under and has tested positive for COVID-19 and been told to self-isolate by NHS Test and Trace or by their education setting
    • Is aged 18-25 (with an Education Health and Care Plan) and normally attends an education setting who tests positive for COVID-19 and been told to self-isolate by NHS Test and Trace or by their education setting
  • are employed or self-employed
  • are unable to work from home and will lose income as a result
  • meet all means-tested eligibility criteria for a main scheme or discretionary payment

Apply for a payment

If you can evidence all of the above and wish to make a claim, please apply via our Grant Approval Portal. Please ensure you have all your documents ready to upload before you start the application process.

You will not be eligible for this scheme if you:

  • are quarantining after travelling abroad (unless you test positive during the 10-day quarantine period)
  • continue to receive full wages while you self-isolate
  • can work from home during a period of self-isolation
  • have a loss of pay due to being furloughed
  • have not received a notification from NHS Test and Trace telling you to self-isolate.

We will accept scans, photographs, screenshots and downloads of documents. Once you have all your documents, please click the button below to apply.

Apply for a payment

When will I be paid, and will it be taxed?

You will receive this payment via BACS transfer. This payment will be for £500 and is subject to tax. However, you will not be taxed at the point of payment and will be contacted by Her Majesty's Revenue and Customs (HMRC) at a later date. We will send payment within 3 days of your verified claim.

Applicants who are overdrawn

We will support customers in making sure this payment is not used by the bank to clear any overdraft due.

If you are unable to use the online application process you can call 0300 3307000 to arrange for a member of our team to support you in your application.

Can I make multiple claims if I am asked to isolate multiple times or for different members of my household?

People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria. Government guidance states the payments will only be eligible for positive diagnosis from 28 September onwards (not before). Eligible people will be able to claim for each separate period of self-isolation.

Further guidance

For further guidance, including helping others apply, appeal rights and backdating payments, visit the Guidance notes: Test and Trace Self-Isolation Support Payments webpage.

Privacy Notice: COVID-19 Self-Isolation Support Payments

GOV.UK: Claiming financial support under the Test and Trace Support Payment Scheme

NHS UK: How can I apply for the NHS Test and Trace Support Payment if the NHS App has told me to self isolate?