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Guidance notes: Test and Trace Self-Isolation Support Payment

These guidance notes relate to the Test and Trace Self-Isolation Support Payment.


You will not be eligible for this scheme if you:

  • are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period)
  • continue to receive full wages while you self-isolate
  • can work from home during a period of self-isolation
  • have a loss of pay due to being furloughed
  • are no longer required to self-isolate i.e. your period of self-isolation was before the scheme was launched on 28th September 2020
  • have not received a notification from NHS Test and Trace telling you to self-isolate.

Multiple claims

People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria.

Government guidance states the payments will only be eligible for positive diagnosis from 28 September onwards until the scheme ends on 31 January 2021. Eligible people will be able to claim for each separate period of self-isolation.

Payment and tax

You will receive this payment via BACS transfer. This payment will be for £500 and is subject to tax.

However, you will not be taxed at the point of payment and will be contacted by Her Majesty's Revenue and Customs (HMRC) at a later date.

We will send payment within 3 days of your verified claim.

Applicants who are overdrawn

We will support customers in making sure this payment is not used by the bank to clear any overdraft due.

Please email for further support.

Help with applying

Please watch our video guide for help with applying.

If you are unable to use the online application process you can email  to arrange for a member of our team to support you in your application.

Please email for further support.

Can I help someone else make an application, or make an application on their behalf?

You can help someone else fill out an application, or fill out an application on their behalf. However, you cannot receive payments on behalf of someone else; payments will only be made to the person who has been asked to self-isolate by NHS Test and Trace.

Backdating payments

You have 14 days from the last date of your self-isolation period to make an application, we are unable to accept applications made after that date.

Appeal rights

The Council will write to the customer to confirm the decision but as this is discretionary there are no appeal rights to an Independent Tribunal.

The customer can ask the Council to look at their case again if they are not happy with the outcome of their request. This would need to be made in writing, stating the reasons you are asking for a review of the decision and be signed and dated.

Review Requests should then be sent to test& and it will then be dealt with by a Senior Benefits Officer/Manager and the outcome notified in writing within 28 days.


You may face prosecution if you have manipulated or falsified your position in order to obtain these payments, including failure to self-isolate which puts others at risk. Any payment made as a result of fraud may be subject to claw back, as may any grants paid in error.

The Government is supporting Local Authorities to make the necessary checks to ensure payments can be verified and have been made correctly.

What are the penalties for not self-isolating?

As well as new support measures, from 28 September, you could also be fined if you do not stay at home and self-isolate following a positive test result for COVID-19, or if you are contacted by NHS Test and Trace and instructed to self-isolate because you are a contact of someone who has had a positive test result.

From this date, if you test positive for COVID-19, it will also be an offence to knowingly provide false information about your close contacts to NHS Test and Trace.

Failure to comply with these requirements may result in a fine of up to £10,000.