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Test and Trace Self-Isolation Support Payment

The Test and Trace Self-Isolation Support Payment is a £500 payment for people on low incomes who are unable to work because they must self-isolate.

To get the payment, you must meet all of the following criteria:

  • You have been notified to self-isolate by NHS Test, Track and Trace on or after 28 September, not before that date, and
  • You are employed or self-employed, and
  • Are unable to work from home and will lose income as a result, and
  • are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit, and
  • you are making the claim within 14 days of the last day of your self-isolation

If you qualify, you will be entitled to £500. This will be paid in a lump sum.

The scheme will run until 31 January 2021.

This scheme is run by Local Authorities on the Government's behalf. The Government are making regular changes to guidance issued to Local Authorities and we will update this page in accordance to changes made.

Apply for a payment

You can apply for a payment online. A telephone application process will also be available.

To make your claim you will need to have the following evidence available

  • your unique 8 digit ID number as provided by the NHS Test Track and Trace notification
  • your National Insurance number
  • your full name
  • your date or birth
  • your contact telephone number and email address
  • evidence of the benefits you receive and how much you get
  • evidence of your employment including your employer contact details
  • evidence of your bank statements clearly identifying your account details / name and address

We will accept scans, photographs, screenshots and downloads of documents. Once you have all your documents, please click the button below to apply.

Apply for a payment

When will I be paid, and will it be taxed?

You will receive the payment via BACS transfer. We will send the payment within 3 days of your verified claim.

The payment will be for £500 and is subject to tax, but you will not be taxed at the point of payment. Instead, you will be contacted by Her Majesty's Revenue and Customs (HMRC) at a later date.

Applicants who are overdrawn

We will support customers in offering advice so this payment is not used by the bank to clear any overdraft due. Please email test&trace@northampton.gov.uk for further details.

Can I make multiple claims if I am asked to isolate multiple times?

A claim can be made for each period of self-isolation required. All eligibility criteria must be met and supporting evidence provided.

I do not receive benefits, but I am on low income, self-isolating and struggling financially. What help can I receive?

If you are not receiving one of the qualifying benefits but are on a low income and self-isolation will cause you hardship you may still be entitled to a Discretionary Award Payment.

Eligibility for a £500 Test and Trace Discretionary award:

  • You have been notified to self-isolate isolate by NHS Test and Trace on or after 28 September, not before that date, and
  • You are employed or self-employed, and
  • Are unable to work from home and will lose income as a result, and
  • Are suffering exceptional financial hardship as they are unable to work be because of a limited income or no recourse to public funds. You must be able to evidence you are suffering hardship to be eligible, this must be shown at the time of making the application, and
  • You have made a claim within 14 days of the last day of your self-isolation

To make your claim you will need to have the following evidence available:

  • your unique ID 8 Digit number as provided by the NHS Test & Trace
  • your national insurance number
  • your full name
  • your date or birth
  • your contact telephone number and email address
  • evidence of your bank statements clearly identifying your account details / name and address
  • evidence of your employment including your employer contact details
  • evidence you are experiencing financial hardship as a result of this isolation period

Apply for a payment

Further guidance

For further guidance, including helping others apply, appeal rights and backdating payments, visit the Guidance notes: Test and Trace Self-Isolation Support Payments webpage.