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Using our website

Using our website

This website has been designed so that it is accessible to as many people as possible.

We have developed this Website Accessibility Statement which sets out the standards and guidelines which should be followed by anyone who is commissioning, developing, designing or editing websites for Horsham District Council.

The statement has been created to ensure that we follow best-practice accessibility guidelines such as the Web Content Accessibility Guidelines (WCAG) defined by the World Wide Web Consortium's (W3C) web accessibility initiative.

All sites that are developed to be part of our website presence (i.e. on the domain) are also encouraged to meet these standards.

Accessibility tools

Our website uses Recite, a Cloud based web accessibility solution which allows visitors to customise the website to the way they need it to work for them.

Turn on Recite by selecting the 'Accessibility' link at the top of every page.

If you need some help using Recite please visit their User Guide.

Testing for accessibility

As well as taking accessibility into consideration during our design and development phases we also use the accessibility checking service from SiteImprove to automatically test and report on accessibility issues with our website.

These reports identify:

  • current status of accessibility based on the A, AA and AAA ratings
  • solutions to resolve any accessibility issues
  • a tracking service towards compliance
  • delegate and co-ordinates any accessibility tasks to the right team e.g. content designers, developers or user experience designers.

Making changes to your operating system

Accessibility of non-HTML documents (e.g. PDFs Word documents)

We provide some extra information on our website in Portable Document Format (PDF). You need Adobe Acrobat Reader to read these files, it can be downloaded free of charge from the Adobe website. Adobe also provide tools to convert PDF documents into plain text or plain HTML documents to help provide accessible information to people with sight difficulties:

We are working towards more accessible PDFs but in the meantime, if you have any issues with a document, please contact us and we will provide it in a suitable format.

Images, audio and video

We aim to provide a text description for all non-text content including images and videos. The 'alt' key for images provides a description of each static image and we provide subtitles for all video content.

We work hard to ensure that any images on our website do not include text which make them inaccessible to screen readers.

Text size

There are several ways to increase or decrease the size of text on our website:

  • You can enlarge or reduce the appearance of the text on this website. If you have a scroll mouse, hold down ctrl and scroll the wheel up to zoom in, and down to zoom out.
  • You can also change the settings in your browser. Click on View, Text Size, and choose the size that suits you.
  • Recite includes a text resizing option. Turn on Recite by selecting the 'Accessibility' link at the top of every page.

Access Keys

To aid in the navigation of our website, we have enabled several access keys (short cut keys) to some of the most popular pages. These access keys can be used on nearly all pages within the website.

To use the access keys, Hold Down the Alt key and press the number required as detailed in the table below (for example press 1 if you require the Homepage). Then press the RETURN or ENTER key.

List of Access Keys and Their Functions

a - All Services
b - Bins and Waste Collections
c - Council Tax & Benefits
e - Events
h - Housing
j - Jobs and Careers
p - Payments
k - Parking

Access keys for different browsers

Access keys work slightly differently on Macs and PCs and in different browsers.

Google Chrome

On Windows and Linux: hold down the ALT key and press the access key number.

On Macs: hold down the CTR and OPT keys and press the access key.


On Windows and Linux: hold down the ALT and SHIFT keys and the access key.

On Macs: hold down the CTR key and press the access key.


On Windows and Macs: hold down the SHIFT and ESC keys and then press the access key.

Internet Explorer

On Windows: hold down the ALT key and the access key. For IE7 or older, you must also click the ENTER key.


On Windows: hold down the ALT key and the access key.

On Macs: hold down the CTR key and the access key. (for Safari 3 and older, CTR and OPT keys)