Climbdown on plans to close rail ticket offices welcomed by Horsham councillors

Published: 14 Nov 2023

Climbdown on plans to close rail ticket offices

Over recent months councils have protested to the Government and rail operators regarding plans to close ticket station offices.

Horsham councillors raised severe concerns and made representations to the Government about how the elderly and vulnerable would be able to buy tickets and remain safe at stations, if they did not have access to online ticket sites and were not operated by staff members.

The Government has now asked rail operators to withdraw their proposals.

Commenting on the backtrack decision, Horsham District Council Cabinet Member for Communities and Wellbeing Cllr Sam Raby said:

I am really pleased that our concerns have been listened to and these proposals have now been withdrawn.

“Rail stations will now continue to provide this key element of customer service to all passengers which is much fairer.

“This will come as a relief to many people as it will improve accessibility and personal safety and will also help to support the local economy retaining local jobs.”