This accessibility statement applies to the Horsham District Council corporate website, run by Horsham District Council.
Horsham District Council is committed to ensuring digital accessibility for everyone. We are continually improving the user experience of our website and applying the relevant accessibility standards.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader
We have also made the website text as simple as possible to understand.
The Horsham District Council corporate website is built using the Squiz Matrix content management system.
How accessible this website is
We know some parts of this website are not fully accessible:
- many documents are in PDF format and are not accessible
- some images do not have image descriptions
- some error messages are not clearly associated with form controls
- some pre-recorded multimedia do not have audio descriptions and transcripts
- the YouTube video player may have accessibility issues with contrast and tooltips
- some ARIA elements have not been implemented correctly
- some documents may have poor colour contrast
Feedback and contact information
If you need information from this website in a different format like an accessible PDF, large print, easy read, audio recording or braille:
We will consider the request and respond within 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Digital Communications Team:
- Phone: 01403 215100
- Email: firstname.lastname@example.org
- Postal address: Parkside, Chart Way, Horsham RH12 1RL
We try to respond to feedback within 5 working days.
The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.
We aim to respond to accessibility feedback within 5 working days, and to propose a solution within 10 working days.
You are entitled to escalate a complaint to the Council’s complaints officer email@example.com, should you be dissatisfied with our response to you.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Our office at Parkside has disabled access.
We can take calls using the Text Relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Visit our Contact page to find out how to contact us.
Technical information about this website’s accessibility
Horsham District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
We are currently reviewing all of our websites and this list will be updated as more information becomes available. In the meantime, we are working to address all of the issues listed below and will update this statement as necessary.
- Some carousel elements are missing focus when accessed by keyboard. ARIA attributes don’t conform to valid values. This fails WCAG 2.1 success criterion 2.4.7: Focus Visible and 4.1.2: Name, Role, Value.
- Pre-recorded videos are missing audio description or media alternative. This fails WCAG 2.1 success criterion 1.2.3: Audio Description or Media Alternative (Pre-recorded) and 1.2.5: Audio Description (Pre-recorded)
- Pre-recorded video-only missing a text transcript of dialogue, narration, and other meaningful sounds. This fails WCAG 2.1 success criterion 1.2.1: Audio-only and Video-only
- Form errors are not automatically detected for screen readers. This fails WCAG 2.1 success criterion 3.3.1: Error Identification, 3.3.3: Error Suggestion and 4.1.3: Status Messages
- Forms are not programmatically labelled for autofill. This fails WCAG 2.1 success criterion 1.3.5 Identify Input Purpose
- Images on some pages do not always have suitable image descriptions. This fails WCAG 2.1 success criterion 1.1.1: Non-text Content
- Some PDF documents do not have titles that describe the topic or purpose of the page. This fails WCAG 2.1 success criterion 2.4.2: Page Titles
Third party content
Our site includes third party content and functionality that is essential to accessing services.
Depending on our relationship with the third party, we cannot always guarantee its accessibility.
We are working with our suppliers and third party software providers to improve accessibility.
Third party content and functionality includes:
- Adelante payments
- Agile Citizen Portal
- ESRI mapping software
- Freedom of Information catalogue
- Housing Jigsaw
- MiPermit parking
- Planning Portal
- Public Access
- SNAP consultations
- Toplevel forms
Our personalised bin calendar is a separately written component acquired before 2018 which does not meet the accessibility standards. We are working to redevelop this component.
We have a number of documents on our website such as Word, PDF or Excel files that do not meet the accessibility standards. We are working towards making sure that all documents that are key to service delivery are accessible. We are converting many documents into web pages or online forms.
Any new Word, PDF or Excel files we publish meet the accessibility standards.
When we produce a document we try to make sure we:
- convert to an HTML page where possible
- tag headings and other parts of the document properly, so screen readers can understand the page structure
- make sure we include alternative text alongside non-decorative images, so people who cannot see them understand what they are for
- avoid using tables, except when presenting data
- write in plain English
Some of our documents are not accessible, including some that:
- are photocopies or scans that are not marked up in a way that allows screen reader users to understand them
- are not tagged up properly - for example, they do not contain proper headings
- are not written in plain English
- are provided by a third party. We are working with our third party document authors to ensure documents they submit to us comply with the regulations
- were created and published before 2018 and are not essential to providing our services. The accessibility regulations do not require the Council to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services
We are always looking to improve the accessibility of our documents. If you find any problems that are not included in this statement, or if you need a document that we have published in a different format, you can request an accessible version by emailing firstname.lastname@example.org.
We have not identified any disproportionate burdens.
Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require the Council to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
Live video streams do not have captions. This does not meet WCAG 2.1 success criterion 1.2.4. We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Third party content
- Google Maps
What we’re doing to improve accessibility
Horsham District Council continues to assess the accessibility of Horsham District Council’s corporate website by the following approaches:
- training for staff on how to create accessible pages and documents
- ongoing monitoring of accessibility issues using automated testing Monsido
- putting procedures in place for when procuring or developing online systems
How we test the website
The Horsham District Council corporate website is continually tested using an automated solution Monsido. All pages of the website and PDF documents within the website are tested.
Preparation of this accessibility statement
This statement was prepared in February 2020. It was last reviewed in April 2023.
This website was last tested on 31 May 2023. The test was carried out by the Digital Communications Team at Horsham District Council.
Formal approval of this accessibility statement
This accessibility statement has been formally approved by the Council's Head of Customer and Digital Services. To view a signed version of this statement please email email@example.com.