Guidance
Housing Jigsaw Customer Portal user guide
Housing Jigsaw
The guidance on this page will help you use the Housing Jigsaw Customer Portal to:
- Set up an online account
- Set up a housing application
- Make changes to your housing application
Use the Housing Jigsaw Customer Portal to:
- Enter an email address and password, then click register
- You should receive an email asking you to confirm your account. Please check your junk
- When you first log in, you will be shown a Welcome screen that confirms Horsham as your selected authority. Click save and continue.
- Your account is created. If you receive ‘unable to register’ as an error, you likely already have an account and will need to reset your email address/password. Please contact housing.applications@horsham.gov.uk if you require further assistance
- Visit the Jigsaw Customer Portal. Click the button to log in
- Choose ‘Join the Housing Register’
- You can view your previous applications, or click ‘Start application’
- Follow the instructions on the screen
- See below for any further guidance
- If you have been asked for documents, please return them to housing.applications@horsham.gov.uk
- If you would like to upload documents, you may upload them directly to your application
- Any changes in employment, address, medicals, benefits, or areas of choice can be altered at any time by logging in to your application. It is important your application is kept up to date as an offer of accommodation will depend on that information
Important information
- You must allow at least one contact method, but we strongly recommend allowing emails and calls so the system can send you necessary reminders, and we can get in touch with you as soon as possible
- You will need to confirm your email address before proceeding
- You can return and continue completing your application later by logging back in
- If you didn't receive a confirmation email, forgot your password, or have trouble logging in, then please contact housing.applications@horsham.gov.uk.
- The most common issue is 'you are unable to register at this time', which means your details are already registered to an email address. Please check any previous email addresses.
Housing Register Application
Once you have an account with Jigsaw, to create a Housing Register application:
- Visit the Horsham Housing Jigsaw website
- Click on the Join the Register tile
- Click the log in button and log in using the details you've set up above
- Once you start the housing application, the first screen will automatically pull in the information about yourself you entered when you created your user account. To edit any of that information, click the pencil symbol to the right of the box. To add a joint applicant or other household member, click yes on the relevant section: this will then expand for you to provide the necessary information. Click save and continue when you are finished with this section.
Before you Start
You will need
- 5 years of address history
- Details of housing members
- Employment information
- Medical information
- Local connection information
- Preferred areas to live
- Supporting information or documents
The Application Form
- Your personal details, including your National Insurance number
- Joint applicants details
- Household members and their residency with you
- Current address information
- 5 years of address history are required for us to check
- You may choose to add previous addresses if you wish
'Settled accommodation' refers to most situations where you can reasonably stay and have a bedspace
- Details around your current living situation
- Why you need housing assistance
- Details regarding your current accommodation
- Employment information, including the average number of hours you work weekly
- Pets included in the household
- Any medical needs
- Ethnicity and nationality for equality monitoring
Medical needs are only necessary to be disclosed when they might impact the suitability of general needs housing, or if support with process would be beneficial
You have the reasonable right to one pet, but please be aware that multiple may impact the number of potential properties you could be offered
If your employment is of unpredictable hours, or self-employment, please enter the number of billable hours you typically work on average
- Areas in which you would accept a property
- Local connection information
Local connection refers to specific schemes around certain properties, whereby evidence you have an adult relative living or working in these districts may give you preference. Local connection choices may not be considered areas of choice, you may have relatives somewhere you do not wish to live or have not chosen, but may still give you consideration under such schemes
- Your residency or immigration status
- Disqualification questions
Applicants are required to be British Citizens or have recourse to public funds. If you are unsure, please provide as much detail as possilbe, including a share code.
The Housing Register cannot assist those who already own property, have large assets, have rent arrears in excess of 8-weeks, or otherwise meet the criteria laid out
- Signature boxes, confirming your understanding
Our data agreement is short, and confirms we may give your data to Housing Providers for the purposes of considering you for accommodation, may check the integrity of the information in your application, but will otherwise process your information in accordance with the data protection legislation.
You are required to agree to these terms to continue
After submitting
Your application will be reviewed by the Housing Team.
Submitting your application does not mean it is immediately live or that you will be immediately considered for properties. There will likely be a short wait as we often have a queue of applications.
We may require more information in the assessment of your application, including contacting relevant parties or requesting documentation. We are required to verify the information in your application is correct within the remit of the Housing Policy.
Manage your Application
You should keep your application up to date in the event any circumstances change, for example:
- Someone moves in or out
- Your address changes
- Employment changes
- Contact detail changes
- Medical circumstances
Side menu
Accessible using the menu icon in the top-left corner.
Includes:
- Housing Register
- Homelessness Assistance
- Account
- Information
- Log out
Contact the Housing Team
We will do out best to assist you if you are struggling. Please get in touch at housing.applications@horsham.gov.uk or call 01403 215204 between the hours of 09:00 and 17:00
Please do be aware we get a large volume of enquiries.
If you are at risk of homelessness, or require advice that is outside of the Housing Register service, please contact housing@horsham.gov.uk