Audit Report
Every year the independent body TSA (TEC Services Association) audits us using robust “Quality Standards Framework” to evaluate how safely and effectively we are delivering our service.
A little about the Framework
The Quality Standards Framework (QSF) has been developed as an independent audit and certification programme for the Technology Enabled Care industry. QSF is available to all organisations in the sector - service providers, suppliers, associations, emergency response services and third sector organisations. The QSF offers Technology Enabled Care (TEC) service providers and suppliers a way of demonstrating safety and quality and it offers commissioners much needed assurance in an otherwise unregulated industry.
Community Link have demonstrated they are a service determined to provide excellent customer
service to their Service Users. Through strong partnership working, sound policies and procedures
which are built on a bedrock of quality, and a strong Leadership Team driving the service forward, the
Community Link Team have demonstrated that they have the governance framework in place to
ensure the service is safe, ethical and is delivered with real quality. - TSA Auditor, 2024.
Out of the 160 relevant criteria across all modules, the team were delighted to be marked by the auditor as compliant with no improvement needs.