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Contact us
The Parkside offices in Horsham for West Sussex County Council and Horsham District Council are closed to the public.
You can continue to access Council services online: please help family members and neighbours to access services if necessary. If you have an urgent enquiry please phone our customer services team on 01403 215100.
If you are homeless or facing homelessness please contact us by email housing@horsham.gov.uk. For Homeless Outreach Support contact us 9am-5pm Monday-Friday on 07519 110031.
Call us: 01403 215100
Email: yoursay@horsham.gov.uk
Fax number: 01403 262985
DX code: DX 57609 HORSHAM – 6
Note: Telephone calls to the Council may be recorded for training and quality purposes.
Find us
Horsham District Council
Parkside
Chart Way
Horsham
West Sussex
RH12 1RL
Office hours
The offices are currently closed to the public.
Disabled access
- There are two disabled parking places at the front of the Parkside building. If you need to park on site at Parkside, please contact us in advance so that arrangements can be made.
- We have two accessible/disabled parking bays by the side of The Capitol Horsham theatre and cinema. There is a pedestrian crossing, and there is level access.
- There are further accessible bays in North Street car park and many regular sized parking bays.
Horsham District Council office location map
We work with LGSS to provide housing benefit. Contact LGSS about Housing Benefits.
We work with LGSS to collect Business Rates. Contact LGSS about Business Rates.
- Please use the online Report forms to report issues to our Waste and recycling team.
- You can also Report a missed bin collection online
Call 01403 733144 to talk to our team about:
- Recycling and waste collections
- Bin orders
- Bulky household waste collection service
- Bulky Bags
- Litter and street cleaning
- Dog waste bin emptying
- Abandoned vehicles
- Fly-tipping
- Recycling Education and Awareness
- Business waste services
- Waste management, education and awareness
- Waste management enforcement enquiries
- Waste minimisation, composting and awareness
For commercial waste enquiries, please email businesswaste@horsham.gov.uk
Resident and visitor parking permits
- Email parking@horsham.gov.uk
- Call 01403 215058
Car park season tickets and car park maintenance
- Email carparkteam@horsham.gov.uk
- Call 01403 215452
Penalty Charge Notices (PCNs)
- Email parking@horsham.gov.uk
- Call: 01403 215054
Shopmobility
- Email parking@horsham.gov.uk
- Call 01403 249015
Strategic Planning (Planning Policy)
- Email strategic.planning@horsham.gov.uk
- Call: 01403 215398
Planning management
- Email planning@horsham.gov.uk
- Local Land Charges 01403 215472
- Trees 01403 215515
- Development Management 01403 215187
If you are contacting the team about a specific application, it is helpful if you tell us the name of the Case Officer. Visit our Development Management team page for officer names and titles.
Sussex Building Control
- Email: building.control@horsham.gov.uk
- Call us on 01403 215151 (answerphone out of hours)
Our surveyors are available to deal with case specific enquiries before 10.30 or after 15.00 Mon-Friday.
A duty surveyor is available to answer general enquiries on 01403 215151 from 15.00 to 17.00 Mon-Friday
Housing Benefits
- Visit the LGSS website
- Call LGSS on 0808 164 8610
Housing Allocations and Advisory Services
- Email housing@horsham.gov.uk
- Call 01403 215204
Contact your Housing Association
Please contact your own Housing Association landlord with any queries regarding:
- Housing Management
- Housing Rents and Arrears
- Housing Repairs
Renovation grants and private renting
Call 01403 215405 to speak to our team about:
- Housing Renovation Grants
- Private Sector Housing (including caravans)
Email publichealth.licensing@horsham.gov.uk
Call 01403 215641 to speak to our team about:
- Animal welfare
- Nuisances
- Food hygiene
- Street trading
- Tattooists and acupuncture
- Caravan licensing
- Drainage
- Email licensing@horsham.gov.uk
- Call 01403 215488
Hackney carriage and private hire licences
Call: 01403 215288 or 01403 215471
Alcohol licensing
Call: 01403 215525 or 01403 215578
Email: parks@horsham.gov.uk
Open spaces, parks, gardens and sports pitches
Call: 01403 215256
Children's playgrounds
Call: 01403 215294
Trees and woodlands
Call: 01403 215255
For sports sessions, children's holiday activities and the Leisure Access Card, contact Horsham District Sports Development.
- Email sports.development@horsham.gov.uk
- Call 01403 215640
Contact our leisure centres
Fill in the Places Leisure online contact form or call the numbers below to get in touch with our leisure centres.
- Billingshurst Leisure Centre: 01403 787500
- The Bridge: 01403 211311
- Pavilions In The Park: 01403 219200
- High Places Horsham: 01403 219219
- Steyning Leisure Centre: 01403 879666
Contact Rookwood Golf Course
- Visit the Rookwood Golf Course website
- Email info@rookwoodgolf.co.uk
- Call 01403 252123
Contact our cultural venues
Horsham Museum and Art Gallery
- Visit the Horsham Museum and Art Gallery website
- Email museum@horsham.gov.uk
- Call 01403 254959
Horsham District Visitor Information Centre
- Visit the Horsham District Visitor Information Centre website
- Email visitor.information@horsham.gov.uk
- Call 01403 211661
The Capitol theatre, cinema and cafe
- Visit The Capitol website
- Email contact@thecapitolhorsham.com
- Call 01403 750220
Email Finance@horsham.gov.uk
Invoices
- To pay an invoice by phone, call 01403 215100
- For sundry debtor invoice enquiries, email Income@horsham.gov.uk
Supplier enquiries
Commercial and Council-owned property
- Email property@horsham.gov.uk
Book Horsham Drill Hall or Horsham Park Barn
- Email contact@thecapitolhorsham.com
- Call 01403 211436 (Drill Hall) or 01403 756088 (Park Barn)
Contact the Horsham District Wardens on Twitter at @HorshamWardens or find individual contact details.
- Email: community.development@horsham.gov.uk
- Call: 01403 215191
Grant assistance for voluntary organisations
- Call: 01403 215602
- Email: community.link@horsham.gov.uk
- Call: 01403 215 230
Visit the Horsham District Health and Wellbeing website
- Email: info@horshamdistrictwellbeing.org.uk
- Call: 01403 215111
Email communitysafety@horsham.gov.uk
To contact the Anti-social behaviour team, call the police non-emergency line 101 and use extension 530233
- Email: community.development@horsham.gov.uk
- Call: 01403 215358
- Email legaladmin@horsham.gov.uk
- Call 01403 215475 or 01403 215481
- Email dpa@horsham.gov.uk
- Call 01403 215538
- Email press@horsham.gov.uk
- Call 07917 827695
Make a comment or complaint
If you are unhappy with the service that we have provided you can share a comment or make a complaint to us easily online.
The public is entitled and encouraged to contact the Council and to receive replies. Contacts may comprise comments, representations on planning applications, criticisms of a policy which the Council has adopted, information useful to the Council, requests for services or formal complaints. Find out what types of complaints we accept.
Where a matter is sufficiently serious to accord with the definition of a complaint and cannot be resolved through informal contacts or discussion, your expression of dissatisfaction will be treated as a complaint. The Council follows a two stage initial process. A third external process may be available.For information about how we process complaints, please read our complaints procedure.
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