Digital (virtual) parking permits from July 2023
Paper permits for on-street parking in the Controlled Parking Zones will be replaced by a digital system from 3 July 2023.
The new electronic permits will be provided by a system called MiPermit. Once you sign up for a MiPermit account you will be able to buy and manage your resident and visitor permits online when it suits you.
If you live in a Controlled Parking Zone
If you live in one of the Horsham Controlled Parking Zones or the Billingshurst Controlled Parking Zone, you will need to set up a MiPermit account to buy and manage your resident and visitor parking permits.
To set up an account, visit the MiPermit website. Your application will be verified within 24 hours, or on the next working day if you apply at a weekend.
Once your application has been verified, you will be able to:
- view, renew and amend your resident permit, including updating vehicle details
- purchase and activate visitor permits
- update your personal details, such as your address
You can wait to do this until your resident permit expires or you run out of visitor permits, or get ready for the change by setting an account up now.
Renewing your resident permit
You will receive a renewal letter when your existing permit is due to expire with details on how to apply for or renew your permit digitally.
Activating visitor permits
Visitor permits will be available to buy through MiPermit once you have set up your MiPermit account.
You can activate a visitor permit when your visitor arrives or up to 14 days ahead of your visitor arriving if you know they will be coming during the zone times. You will need your visitor's vehicle registration number to activate their permit.
Your visitor will not need to put anything in their car when they arrive. Our Civil Enforcement Officers will be able to confirm if a vehicle has a valid digital permit via the vehicle registration number.
Using up existing visitor permits
Paper visitor permits can be used after 3 July when the digital permit system comes in. There is no expiry date on the paper visitor permits.
Making changes to an existing paper permit before it expires
If you need to cancel or amend your resident permit before it expires, please email firstname.lastname@example.org. We will refund your existing paper permit and you will then be able to purchase a new permit through MiPermit with the updated details.
You will not be able to see and edit your permit details on MiPermit while you have a paper permit.
There are numerous benefits to using electronic permits, including reducing the impact we have on the environment where paper permits and plastic permit holders are not issued. Digital permits are also more convenient for customers, who are able to manage parking at any time rather than having to visit the Council offices and wait for physical permits to be produced and posted.
Previous customer feedback has supported the move to digital permits, but we will always provide services which are suitable for everyone.
A notification email will be sent when the permit is active. There is nothing to display in the vehicle when using digital permits. If your application is unsuccessful you will receive an email explaining the reasons why.
You will be able to apply online and provide the relevant evidence and an account will be set up for you.
If you work in a Controlled Parking Zone
If you are a tradesperson with a work vehicle that you need to have in the Controlled Parking Zone you will be able to purchase your dispensation online through MiPermit. You will need to upload your supporting evidence to your account.
If you have a healthcare permit, you can apply for or renew it through your MiPermit account. Healthcare permits will still be printed as well as being digital, because they are used across West Sussex and not every Council have changed to digital permits yet.
Healthcare permits and trades dispensations will be available through MiPermit from August 2023.
If you need to cancel or amend your resident permit before it expires, please email email@example.com.
If you or someone you know does not have access to online services
We are committed to ensuring all our services are accessible to those who do not use the internet and have published an Equality Impact Assessment of the new digital parking permit service below.
To manage or renew your resident permit, you can contact Parking Services by telephone on 01403 215379 (Monday to Friday 9am-5pm) and a paper application will be sent to you with a letter explaining what documentation you will need to return with the form. Once the application has been returned to the Council you will be required to telephone MiPermit to make payment by phone. Postal applications can take up to 10 days to process.
Once you have a MiPermit account, to purchase and activate visitor permits you can call the MiPermit team on 0345 520 7007. The call centre opening hours are:
- Monday to Friday: 8am to 6pm
- Saturday: 8am to 4pm
- Sunday: 10am to 4pm
The team will ask questions to ensure the person is eligible to purchase resident visitor permit and then take payment for the resident visitor permit and advise the customer how it works.