Food hygiene inspections

Contest your food hygiene rating

If you believe that the Food Hygiene Rating you have been given is unfair or wrong, there are two approaches you can take.

Right to appeal

You are encouraged in the first instance to contact the inspecting officer directly to discuss how the rating was judged. If you still dispute the score, you can appeal in writing on the Food Standards Agency website.

Right to reply

The right to reply allows you to tell customers how you have improved hygiene standards or if there were unusual circumstances at the time of inspection. This response will be published online, alongside the rating.

The Food Standards Agency offers this option on its website. Fill out the online form here